Library Assistant

The position of Library Assistant is required to provide prompt and friendly assistance to the customers of the Rowden White Library.

Key Duties

Customer Service

• Provide service and information to Library users, including processing library materials, lending library materials, operating AV equipment, using the photocopier and handling cash transactions;
• Provide directional and reference advice and information;
• Operate and assist with the operation of AV equipment in the Library and Union House;
• Provide assistance and instruction to Library users in their use of the Internet, email, printing, computer games and virtual reality on the Library’s in-house computers;
• Attend to payments and refunds for books lost or damaged by Library users;

Service Desk Duties

• Ensure that security within the Library is maintained;
• Attend to book returns, including following up patron holds.
• Assist in keeping the Library tidy.

Administrative Duties

• Identify and allocate materials for binding and mending;
• Participate in covering and processing of Library materials;
• Preparation of routine correspondence;
• Assist with the shelving and storage of Library materials

Desirable Skills and Qualifications 

• Demonstrated skills and commitment to high-level customer service;
• Excellent interpersonal, analytical and communication skills, with the ability to show initiative and flexibility;
• Ability to work independently and as an effective team member;
• Demonstrated knowledge of interpreting and applying guidelines, practices and procedures;
• General knowledge of and interest in contemporary culture of interest to students, particularly in the areas of popular culture;
• Ability to communicate sensitively with people from diverse cultural backgrounds;
• Ability to meet the changing needs, trends and interests of all levels of patrons;
• Demonstrated ability to relate well to students and young people;
• Excellent computer skills incl. word processing;
• Ability to assist students in their use of the Internet and other electronic resources; and
• Previous Library experience would be desirable.

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