In the Case of a Medical Emergency or Crisis:

Determine if anyone else in the group or the immediate community might know where this person lives or with whom, if it is possible to contact them via family or housemates.
Seek this person’s details in order of importance:
1. Full address
2. Full name
3. Known allergies or medical issues
4. Phone number
5. Call 000 with the information that you have.
It is important to note that 000 cannot attend a medical emergency without an address, nor can they locate a person using a mobile number – only from a direct call, in this case your phone number would be used to trace your address.
Try to maintain this person’s privacy and encourage most people to leave the session/event where possible.
After Hours Support
For after-hours support  contact University Security on 83446666 who will triage the call to the after-hours wellbeing contact for the University and/or contact emergency services.

The following University services can be contacted for support during business hours (9am-5pm):


Safer Community Program –

The University’s central point of inquiry and reporting of inappropriate, concerning and threatening behaviour, and offers a respectful and confidential place to seek support and advice.

Phone: 03 9035 8675



Counselling and Psychological Services –

Phone: 03 8344 6927


The Counselling webpage also provides details for after-hours emergencies –

Arrange a follow up email to update attendees about the event, share support services – Beyond Blue, CASA House, Lifeline, etc and attempt to make sure that the privacy of those involved in the incident is maintained.
UMSU does not support or encourage the sharing of images, information or footage of people without their knowledge and consent- unless it is with medical professionals for the person’s benefit.
Encourage people to seek professional support for any trauma caused as a result of the incident.
Beyond Blue 
Phone: 1300 22 4636
Web chat:
CASA House 
24/7 Counseling and Support Line: 03 9635 3610
24/7 Crisis Support Phone: 13 11 14
Web chat:
Text: 0477 13 11 14 (6pm-Midnight)
Black Dog Institute (does not provide crisis support)