Troubleshooting FAQs

 

Troubleshooting FAQs

I can't buy a student membership to a club?

To purchase a "Student Membership" you have to log in to buy a membership to a Club or Society. Just use your University of Melbourne username and password (the one you use for accessing your University of Melbourne student account). Log in under "Current Students and UMSU Staff"

I’ve never logged in before, how do I do it?

If you are a current student, you'll need to use the same details to log into the UMSU website as you do for your University of Melbourne student account. Just type in your username and password into the "Current Students and UMSU Staff" area.

Doh, I forgot my password.

If you have forgotten your password, whoops, reset it here. If you are still struggling to login to the UMSU website - there may be a problem with your University of Melbourne student account and you'll need to speak to IT Services. Unfortunately, as much as we'd like to, we can't help with issues relating to your student account.

Oh no, I forgot my username.

The username is the same one you use for all of your University of Melbourne student account platforms (for example, Canvas). If you've forgotten your username, you'll need to speak to IT Services. Unfortunately, as much as we'd like to, we can't help with issues relating to your student account.

I'm an UMSU Staff member and can't login.

Use your regular staff University of Melbourne credentials to log in. If you're having problems, double-check if you are using your Staff ID or your Student ID. There are different permissions attached to different logins. There should only be one SSO (login) attached to editing the website.

I'm not an UMSU staff member or a University of Melbourne current student. How do I login?

Create yourself a guest account. If you've already created one and can't login then bear in mind that your username is probably not your full email address. Everything before the @ may be the same but it likely doesn't include the information after the "@" It also may be something completely different, it depends on how creative you were feeling at the time. If you can't remember your username, or you're still having issues, send us an email (and some chocolate) and we'll try and sort it for you.

Still having trouble?

Please only use this form after you've worked through the troubleshooting FAQ help sections.

Troubleshooting Form

Please only use this form after you've worked through the troubleshooting FAQ help sections.

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