External Referrals

Student Equity & Disability Services (SEDS)

Support offered: Ongoing mental health support, disability accommodations, academic adjustments

Location: Stop 1 Hub at 757 Swanston Street, Parkville & online

Hours of operation: Business hours

Contact details: https://students.unimelb.edu.au/student-support/student-equity-and-disability-services

UMSU Disabilities Department

Support offered: Representation, events, safe social space, de-stress initiatives, community building

Location: Level 3, Building 168, Parkville campus

Hours of operation: Weekdays during semester; event times vary

Contact details: disabilities@union.unimelb.edu.au | https://umsu.unimelb.edu.au/communities/disabilities/

Disability Discrimination Legal Services

Support offered: Disability discrimination legal matters, and sexual harassment of women with disabilities in the workplace

Location: Melbourne

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 03 9654 8644 | https://ddls.org.au/

Financial support and scholarships

Support offered: Financial aid, scholarships and loan programs to help you with your studies.

Location: N/A

Hours of operation: N/A

Contact details: https://students.unimelb.edu.au/student-support/scholarships-and-financial-support

UMSU Financial Counselling

Support offered: The UMSU Legal Service also has a free financial counselling service for students who are struggling with debts, or who want more control over their financial situation.

Location: Online and by appointment.

Hours of operation: N/A

Contact details: https://umsu.unimelb.edu.au/support/legal/get-help/

Murrup Barak

Support offered: Tailored academic, cultural and personal support; outreach to prospective students; events, mentoring and scholarships

Location: Parkville campus, Grattan Street

Hours of operation: Business hours with events throughout semester

Contact details: Via Stop 1 | https://murrupbarak.unimelb.edu.au/

UMSU Indigenous Department

Support offered: Representation, cultural events, community building, grants for First Nations Students (for sports, art, academic materials and emergency support)

Location: Level 3, Building 168, Parkville campus

Hours of operation: N/A

Contact details: indigenous@union.unimelb.edu.au

Elizabeth Morgan House Aboriginal Women's Service

Support offered: Family violence, refuge, counselling, crisis accommodation services

Location: Fairfield

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 03 9403 9400 | https://www.emhaws.org.au/

Djirra

Support offered: Family violence, legal service, advocacy, cultural and wellbeing workshops

Location: Abbotsford

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 1800 105 303 | https://djirra.org.au/

Victorian Aboriginal Legal Service

Support offered: Legal services including Family, Civil, and Criminal law

Location: Preston and Regional

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 1800 064 865 | https://www.vals.org.au/

Victorian Aboriginal Health Service

Support offered: Medical, dental, counselling, community programs, women’s and children’s services

Location: Various

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 03 9419 3000 | https://www.vahs.org.au/

13 YARN

Support offered: Free and confidential counselling service for First Nations and Torres Strait Islander people, available 24/7 from any mobile or pay phone

Location: Online / Phone

Hours of operation: 24/7

Contact details: 13 92 76 | https://www.13yarn.org.au/

Frozen Meals (FareShare Partnership)

Support offered: Free frozen meals for enrolled students

Location: Various - check website

Hours of operation: Weekly pick-up (exact days/times provided upon registration)

Contact details: https://students.unimelb.edu.au/student-support/health-and-wellbeing/food-relief

Fresh Food Project

Support offered: Fresh food boxes with produce and staples

Location: Parkville campus

Hours of operation: Varies (students notified via email/socials)

Contact details: https://students.unimelb.edu.au/student-support/health-and-wellbeing/food-relief

Campus Canteen

Support offered: Subsidised healthy meals ($5 for students)

Location: Parkville and Southbank campuses

Hours of operation: Monday to Friday during semester; lunch and dinner hours

Contact details: Campus Canteen

Union Mart (UMSU)

Support offered: Free pantry items, period products, and basic essentials. No questions asked

Location: Parkville: Union House

Hours of operation: Weekly drop-in (check UMSU website for current schedule)

Contact details: welfare@union.unimelb.edu.au | Campus Canteen

Sacred Heart Mission – Dining Hall

Support offered: Daily meals (breakfast and lunch), referrals to other services

Location: St Kilda

Hours of operation: Varies by day

Contact details: 03 9537 1166 | https://www.sacredheartmission.org/service/dining-hall/

Thursday Friends at Vic Market

Support offered: Meals, food parcels, clothing, and blankets

Location: North Melbourne

Hours of operation: Thursday, 7pm–8pm

Contact details: N/A

Community Food Pantry

Support offered: Self-service pantry providing food staples for those experiencing disadvantage

Location: Fitzroy North

Hours of operation: Monday to Thursday, 9am–5pm

Contact details: 03 9489 9929 | https://www.holdenstreet.org.au/

Father Bob Community Pantry

Support offered: Material aid, food parcels, and toiletries

Location: South Melbourne

Hours of operation: Monday, Tuesday, Thursday, and Friday, 10am–2pm

Contact details: 03 9699 7474 | https://www.fatherbobs.com/

UMSU Legal Service (Housing & Tenancy Advice)

Support offered: Free legal assistance and financial counselling on housing disputes, tenancy rights, bond issues, debt, eviction, and crisis accommodation advice

Location: N/A

Hours of operation: Business hours

Contact details: https://umsu.unimelb.edu.au/support/legal/get-help/

Please note contact form is only available Monday - Thursday

cohealth

Support offered: Community health services including allied health

Location: Various

Hours of operation: Varies by location

Contact details: https://www.cohealth.org.au/

1800 RESPECT

Support offered: Domestic, family and sexual violence counselling, information, and support

Location: Online and phone

Hours of operation: 24/7

Contact details: 1800 737 732 | https://www.1800respect.org.au/

Housing Victoria

Support offered: Support with public housing, renting, and related assistance

Location: Various / Online

Hours of operation: Monday to Friday; 9:00AM - 5:00PM

Contact details: 1800 961 883 | https://www.housing.vic.gov.au/online-services

Salvation Army Homelessness Service

Support offered: Accommodation, case management, outreach support, financial assistance, and referral to other specialist services

Location: Various

Hours of operation: Varies by location

Contact details: 13 72 58 | https://www.salvationarmy.org.au/

Launch Housing

Support offered: Crisis accommodation, rental support, women's services, and rough sleeping support

Location: Various

Hours of operation: Monday to Friday; 9:30AM - 3:00PM

Contact details: 03 8598 1111 | https://www.launchhousing.org.au/

Women's Housing Limited

Support offered: Low-cost housing to women at risk of, or experiencing, homelessness

Location: Cremorne

Hours of operation: Monday to Friday; 9AM - 5PM

Contact details: 03 9412 6868 | https://womenshousing.com.au/

cohealth

Support offered: Community health services including allied health

Location: Various

Hours of operation: Varies by location

Contact details: https://www.cohealth.org.au/

nison

Support offered: Housing services for those at risk of, or currently experiencing, homelessness

Location: North and West Melbourne

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 03 9689 2777 | https://unison.org.au/

Hope Street Youth and Family Services

Support offered: Comprehensive supports to vulnerable young people and young families experiencing, or at risk of, homelessness

Location: Brunswick

Hours of operation: 24/7

Contact details: 03 8311 9610 | https://www.hopest.org/

Sacred Heart Mission

Support offered: Housing, accommodation, and tenancy support

Location: St Kilda

Hours of operation: After hours

Contact details: 03 9537 1166 | https://www.sacredheartmission.org/

Haven Home Safe

Support offered: Emergency accommodation, financial support, homelessness support, and help finding a home

Location: Various

Hours of operation: Monday to Friday, 10am - 5pm

Contact details: 1300 428 364 | https://havenhomesafe.org.au/

Victorian Statewide Homelessness Line

Support offered: Be connected with emergency housing in your area

Location: Phone

Hours of operation: 24/7

Contact details: 1800 825 955

UMSU Legal Service

Support offered: Free legal assistance and financial counselling

Location: N/As

Hours of operation: Business hours

Contact details: https://umsu.unimelb.edu.au/support/legal/get-help/

Please note contact form is only available Monday – Thursday

Community Legal Centres

Support offered: Free legal advice and support relating to family violence

Location: Various

Hours of operation: Monday to Friday, 9am–5pm

Contact details: https://www.fclc.org.au/find_a_community_legal_centre

Women's Legal Service Victoria

Support offered: Assistance for women experiencing family violence, separation, and divorce to find safety and get legal advice

Location: Online / Phone

Hours of operation: Monday to Friday, 9am–12:30pm

Contact details: 1800 133 302 | https://www.womenslegal.org.au/get-help/

Victorian Legal Aid

Support offered: Free legal support

Location: Various

Hours of operation: Monday to Friday, 8am–6pm

Contact details: 1300 792 387 | https://www.legalaid.vic.gov.au/contact-us

Court Network

Support offered: Support accessing and navigating court systems

Location: Various

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 1800 571 239 | https://courtnetwork.com.au/

Victorian Aboriginal Legal Service

Support offered: Legal services including Family, Civil, and Criminal law

Location: Preston and Regional

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 1800 064 865 | https://www.vals.org.au/

Disability Discrimination Legal Service

Support offered: Disability discrimination legal matters, and sexual harassment of women with disabilities in the workplace

Location: Melbourne

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 03 9654 8644 | https://ddls.org.au/

Youthlaw

Support offered: Free legal assistance for young people aged under 25

Location: Carlton

Hours of operation: Monday to Friday, 9am–5pm

Contact details: (03) 9113 9500 | https://youthlaw.asn.au/

Pride in Action Ally Network

Support offered: University-wide LGBTIQA+ ally network for staff and students; provides advocacy, resources, training, and community connection

Location: Virtual and in-person events across campuses

Hours of operation: N/A

Contact details: https://about.unimelb.edu.au/diversity-inclusion/pride-in-action-ally-network

UMSU Queer Department

Support offered: Social events, safe space with free snacks, tea/coffee, period products, binder orders

Location: Queer Space, Level 3, Building 168 (Union House), Parkville

Hours of operation: Weekdays during semester (drop-in hours vary by term); events fortnightly

Contact details: queer@union.unimelb.edu.au

Thorne Harbour Health

Support offered: Health centre for LGBTQIA+ folk

Location: Abbotsford

Hours of operation: Tuesday to Friday, 9am–5pm

Contact details: 03 9865 6700 | https://thorneharbour.org/

Switchboard

Support offered: Peer-driven support services for LGBTIQA+ folk

Location: Melbourne (Online)

Hours of operation: Online

Contact details: 0455 777 387 | https://www.switchboard.org.au/

Rainbow Door

Support offered: Free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family

Location: Melbourne

Hours of operation: Daily, 10am–5pm

Contact details: 1800 729 367 | https://www.rainbowdoor.org.au/

QLIFE

Support offered: Peer-support and referral service run by LGBTIQA+SB people for LGBTIQA+SB people

Location: Online / Phone

Hours of operation: Daily, 3am–midnight

Contact details: 1800 184 527 | https://qlife.org.au/

Queerspace

Support offered: Counselling, case management, advocacy

Location: Carlton

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 03 9663 6733 | https://www.queerspace.org.au/

WIRE

Support offered: Support services to all women, and gender diverse people across Victoria

Location: Melbourne

Hours of operation:Monday to Friday, 9:30am–4:30pm

Contact details: 1300 134 130 | https://www.wire.org.au/

Counselling and Psychological Services (CAPS)

Support offered: Free, confidential, short‑term professional counselling for currently enrolled students

Location: University Health Service building (Parkville campus)

Hours of operation: Monday to Friday, 9.00am - 4.45pm

Contact details: +61 3 8344 6927 | caps-reception@unimelb.edu.au | https://services.unimelb.edu.au/counsel

University Mental Health Crisis Support Service

Support offered: Immediate mental health support 24/7 via phone or text; crisis advice and referral (not ongoing counselling)

Location: Remote service (phone/text)

Hours of operation: 24 hours, 7 days a week

Contact details: Phone: 1300 219 459; Text: 0480 079 188

University Health Service (UHS)

Support offered: Medical appointments including mental health advice and referrals to CAPS

Location: 757 Swanston Street, Parkville

Hours of operation: Business hours

Contact details: (03) 8344 6904 | https://services.unimelb.edu.au/health

Student Equity & Disability Services (SEDS)

Support offered: Ongoing mental health support, disability accommodations, academic adjustments

Location: Stop 1 Hub at 757 Swanston Street, Parkville & online

Hours of operation: Business hours

Contact details: https://students.unimelb.edu.au/student-support/student-equity-and-disability-services

Lifeline

Support offered: 24-hour crisis support and suicide prevention services

Location: Online / Phone

Hours of operation: 24/7

Contact details: 13 11 14 | https://www.lifeline.org.au/

cohealth

Support offered: Community health services including allied health

Location: Various

Hours of operation: Varies by location

Contact details: https://www.cohealth.org.au/

Beyond Blue

Support offered: Free, confidential phone and telehealth counselling

Location: Online / Phone

Hours of operation: 24/7

Contact details: 1300 224 636 | https://www.beyondblue.org.au/get-support

13 YARN

Support offered: Free and confidential counselling service for First Nations and Torres Strait Islander people, available 24/7 from any mobile or pay phone

Location: Online / Phone

Hours of operation: 24/7

Contact details: 13 92 76 | https://www.13yarn.org.au/

Suicide Call Back Service

Support offered: 24/7 telephone counselling support to people at risk of suicide, concerned about someone at risk, or bereaved by suicide

Location: Phone

Hours of operation: 24/7

Contact details: 1300 659 467 | https://www.suicidecallbackservice.org.au/

Safer Community Program

Support offered: Support and advice for inappropriate, concerning, or threatening behaviour—includes sexual misconduct, intimate partner violence, family violence. Assistance with reporting, referrals to external specialist services, and support for study/work adjustments.

Location: On-campus (generalised; accessible via main university campus contacts)

Hours of operation: Standard business hours; emergency assistance through Campus Security 24/7.

Contact details: Business hours: +61 3 9035 8675 | Emergencies: Campus Security (24/7): 03 8344 6666 | https://safercommunity.unimelb.edu.au/

UMSU Sexual Harm Response Coordinators (SHRC)

Support offered: Confidential and independent support and advice to students about inappropriate behaviour, sexual harassment, and sexual assault.

Location: UMSU Advocacy & Legal Service – Level 2, Building 168, Parkville campus, The University of Melbourne

Hours of operation: Business hours

Contact details: Via contact form: https://umsu.unimelb.edu.au/support/survivors/contact-shrc/

Counselling and Psychological Services (CAPS)

Support offered: Free, confidential, short‑term professional counselling; addressing mental health impacts of intimate and domestic violence.

Location: University Health Service building (Parkville campus)

Hours of operation: Monday to Friday, 9.00am - 4.45pm

Contact details: +61 3 8344 6927 | caps-reception@unimelb.edu.au | https://services.unimelb.edu.au/counsel

Safe Steps Family Violence Response Centre

Support offered: Risk assessments, safety planning, emergency accommodation

Location: Various locations across Melbourne

Hours of operation: 24/7

Contact details: 1800 015 188 | https://safesteps.org.au/

1800 RESPECT

Support offered: Domestic, family and sexual violence counselling, information, and support

Location: Online and phone

Hours of operation: 24/7

Contact details: 1800 737 732 | https://www.1800respect.org.au/

The Orange Door

Support offered: Help for people who are experiencing family violence or who need support with the care and wellbeing of children and young people

Location: Various locations across Melbourne

Hours of operation: Monday - Friday; 9:00AM - 5:00PM

Contact details: https://www.orangedoor.vic.gov.au/

GenWest

Support offered: Family violence support service

Location: Footscray

Hours of operation: Monday - Friday; 9:00AM - 5:00PM

Contact details: 1800 436 937 | https://genwest.org.au/

inTouch Multicultural Centre Against Family Violence

Support offered: Services, programs and responses to family violence in migrant and refugee communities

Location: Online/ phone

Hours of operation: Monday - Friday; 9:00AM - 5:00PM

Contact details: 03 9413 6500 | https://intouch.org.au/

Victims of Crime Helpline

Support offered: Free information and support for people affected by crime

Location: Phone

Hours of operation: Monday - Friday; 8AM - 7PM

Contact details: 1800 819 817 | https://www.victimsofcrime.vic.gov.au/

cohealth

Support offered: Community health services including allied health

Location: Various

Hours of operation: Varies by location

Contact details: https://www.cohealth.org.au/

CASA House (Intake and Counselling)

Support offered: Specialist counselling support and advocacy for victim survivors of sexual assault

Location: Melbourne

Hours of operation: Monday to Friday, 9am–5pm

Contact details: 03 9635 3610 | https://www.casahouse.com.au/

CASA House (Crisis Support)

Support offered: Crisis support for victim survivors who have experienced a sexual assault in the past two weeks

Location: Melbourne

Hours of operation: 24/7

Contact details: 1800 806 292 | https://www.casahouse.com.au/services/crisis-support

Sexual Assault Crisis Line

Support offered: Crisis response for people who have experienced sexual violence

Location: Phone

Hours of operation: After hours

Contact details: 1800 806 292 | https://www.sacl.com.au/

WestCASA (Western Region Centre Against Sexual Assault)

Support offered: Sexual assault counselling service

Location: Western Suburbs

Hours of operation: Monday to Friday, 9:30am - 4:30pm

Contact details: 03 9216 0411 | https://westcasa.org.au/

WIRE

Support offered: Support services to all women, and gender diverse people across Victoria

Location: Melbourne

Hours of operation: Monday to Friday, 9:30am - 4:30pm

Contact details: 1300 134 130 | https://www.wire.org.au/

Community Legal Centres

Support offered: Free legal advice and support relating to family violence

Location: Various

Hours of operation: Monday to Friday, 9am - 5pm

Contact details: https://www.fclc.org.au/find_a_community_legal_centre

Elizabeth Morgan House Aboriginal Women's Service

Support offered: Family violence, refuge, counselling, crisis accommodation services

Location: Fairfield

Hours of operation: Monday to Friday, 9am - 5pm

Contact details: 03 9403 9400 | https://www.emhaws.org.au/