The Advocacy Service uses an empowerment or strength-based approach, where we seek to resource and equip students to deal with their matter themselves via the provision of policy and strategic advice as well as general feedback. Graduate, undergraduate, domestic and international students are welcome to use this free and confidential service.
If you haven’t already, please refer to our extensive self-help materials and resources and consider which University context is appropriate to your situation (e.g. special consideration or fee remission, academic or general misconduct, complaints and grievances etc.). If you’re unsure, we can advise you where to start.
If you have had a look at our self-help resources and still feel lost or like you need more help, you can use the form below to get in touch with us. It’s important to provide as much information about your situation as possible. This allows us to offer you immediate preliminary advice, and if necessary, to assess the best way to provide further assistance to you. If possible, please include the following in your contact form:
- Detailed information regarding your circumstances.
- Which University procedure your situation concerns.
- The steps you have taken to resolve it to date (if any).
- Any relevant documentation (e.g. letters that your faculty have sent you, copies of emails or other correspondence, and/or support documents from a health care practitioner, psychologist, or counsellor.) Please note: if you refer to an action the University has taken in your contact form (e.g. rejected your special consideration), it is important that you include any correspondence from the University on this matter.
The Advocacy Service is primarily delivered by five full time professional advocates. The Service is available to over 60 000 enrolled students, so the demand on our Service can be extremely high at times. Our services are offered via email, telephone, Zoom and in-person. While we will always try to use your preferred method of engagement with our service, we may ask you to engage with us via email until we have sufficient information to determine how we may best assist you.
Please don’t forget to hit submit when you have filled out the form! You should receive a confirmation email after successful submission within 2 hours. We will prioritise urgent deadlines, but if your deadline is imminent and you have not received a response, please refer to the guidance on our webpages.