• Intranet
  • Login
  •  Account
University of Melbourne Students' Union
  • Find Support
    • How We Can Help
    • Advocacy
    • Disabilities
    • Get Around
    • Indigenous
    • Info
    • International
    • Legal
    • Resources for Survivors
    • People of Colour
    • Student Member Panel Request
    • Queer
    • Union Mart
    • Welfare
    • Women's
  • Buddy Up
    • Activities
    • Become a Member
    • Clubs & Societies
    • International
    • Volunteer
  • Make a Difference
    • Student Powered
    • Burnley
    • Disabilities
    • Education Academic
    • Education Public
    • Elections
    • Environment
    • Indigenous
    • People of Colour
    • Queer
    • Student Representation
    • Southbank
    • Volunteer
    • Women's
  • Express Yourself
    • Creative Arts
    • Gallery
    • Media Department
    • Queer
    • Southbank
    • Theatre
  • Things To Do
    • All Events
    • Activities
    • AVMelbourne
    • Clubs & Societies
    • Gallery
    • Hire Equipment/Room
    • Rowden White Library
    • Summer School
    • Theatre
  • About
    • Student Powered
    • About UMSU
    • All News
    • Advertise With Us
    • Media and Press Contact
    • Become a Member
    • Fine Print
    • General Secretary
    • Get a Job
    • President
    • SSAF
    • Social Media
    • Publications
    • Students' Council

Financial Counselling

The UMSU Legal Service also has a free financial counselling service for students who are struggling with debts, or who want more control over their financial situation.

A financial counsellor can provide advice on issues including:

  • Managing rent and accommodation expenses
  • Utility bills – gas, electricity, water
  • Phone and internet debts
  • Credit and store cards
  • Credit reports
  • Personal & car loans
  • Motor vehicle accident debts

To access the financial counselling service, please complete our online contact form here.

Further resources

National Debt Helpline

Ombudsman services

Some industries have ombudsmen that can assist you with dispute resolution. Ombudsmen are independent, impartial and provide a free service. They investigate complaints which have not been solved by the organisation complained against. Ombudsmen investigate complaints when something has been handled badly or unfairly, making someone suffer as a result. Before making a complaint to an ombudsman, you usually need to have tried to sort your issue out with the organisation directly.

For complaints about banks and financial institutions: Australian Financial Complaints Authority (incorporating the former Financial Ombudsman Service)

For complaints about telephone and internet providers: Telecommunications Industry Ombudsman

For complaints about gas, electricity and water providers: Energy and Water Ombudsman Victoria

Debt and financial information

ASIC’s MoneySmart

Dealing with debt collectors [PDF 1.08MB]

Victoria Legal Aid: Debt and financial issues

 

Last updated: 28 February 2022

  • How We Can Help
  • Advocacy
    • Assessment Issues
      • Appeals to the Academic Board
      • Assessment Disputes
      • Academic Misconduct
      • Special Consideration and or Fee Remission
        • Fee Remission
        • Special Consideration
      • Appeals to the Academic Board
      • Exam Tips
    • Course Problems
      • Appeals to the Academic Board
      • General Misconduct
      • Selection Appeals
      • Special Consideration and or Fee Remission
      • Course Academic Progress (CAPC) — Coursework
    • Complaints and Grievances
      • Bullying
      • Complaints and Grievances
        • Subject Quality Grievances
      • Discrimination
      • General Misconduct
      • Sexual Harassment
    • General Advice
      • Calculating Working Days
      • Exam Tips
      • General Misconduct
      • Effective Communication
      • Graduate Research Degrees
      • Intellectual Property
    • About The Advocacy Service
      • Contact Advocacy
      • Confidentiality Policy
      • Advocacy Service Feedback
      • Reports and Publications
    • Contact Advocacy
  • Disabilities
  • Get Around
  • Indigenous
  • Info
    • Justice of the Peace Appointments
  • International
  • Legal
    • Financial Counselling
    • Get Legal Help
    • Legal Information
      • Consumer Law
      • Criminal Law
      • Fines and Infringements
      • Migration
      • Scams
    • Policies
    • Working with your Lawyer
  • Resources for Survivors
    • Campaigns, Advocacy and Reports
      • UMSU Sexual Assault and Harassment Working Group
    • Contact: Sexual Harm and Response Coordinators
    • Making a Report
    • National Student Safety Survey
    • Support Services
  • People of Colour
  • Student Member Panel Request
  • Queer
  • Union Mart
  • Welfare
    • Contact
    • Union Mart
      • Become a Union Mart Assistant
    • Events
    • Safer Partying
      • Drug Safety
      • Police and your rights
      • Referrals
      • Safety for friends
      • What is a testing kit?
    • Household Help
  • Women's

WHAT'S GOING ON

Stay updated with our newsletter: freebies, events and more!

UMSU Enews Sign Up

03 8344 6966

UMSU Inc

Wurundjeri and Bunurong Country

Building 168, University of Melbourne, VIC 3010

ABN: 78 125 531 707


UMSU acknowledges the Traditional Owners and Custodians of the lands on which we work and pay our respects to Indigenous Elders past, present and emerging. Sovereignty has never been ceded. It always was and always will be, Aboriginal land.

LATEST INSTAGRAM

LATEST TWEETS

Tweets by UMSUunimelb

© UMSU