Assessment & Triage Coordinator

🚀 Position: Assessment & Triage Coordinator
🌐 Division: Advocacy & Legal
📅 Employment Status: Full-time, Fixed Term (12 Month Contract)
💼 Classification Level: PL 7.1 plus 14.5% Superannuation
📍 Location: University of Melbourne, Parkville
🗓️ Start Date: July 2026

About The University of Melbourne Student Union Inc (UMSU)

The University of Melbourne Student Union Inc (UMSU) is a dynamic, for-purpose incorporated association, serving as the representative body for all students at the University of Melbourne. Structured around student control of student affairs, UMSU is governed by an elected Students’ Council and twelve student departments, chosen by and from the student body.

Located in the heart of the University of Melbourne’s award-winning student precinct, UMSU is a vibrant, creative, and diverse social justice organization committed to representing and supporting University of Melbourne students. Our vast arts and culture programs for emerging student artists are run in a state-of-the-art theatre, a professional art gallery, the iconic Rowden White Library and the Ida Bar – the only student bar on campus.

About the role

This position is responsible for delivering high‑quality assessment and triage services to support the effective operation of the Advocacy Service. The role provides accurate, timely advice to students on a broad range of issues affecting their rights and interests, including the provision of a limited advocacy function to ensure students are supported and their rights are protected and maintained.

This position provides front line risk-assessment of student contacts with the Advocacy Service for matters impacted by gender-based violence (GBV). The role is responsible for conducting initial risk assessments in a trauma-informed, culturally safe, and student-centred manner, ensuring responses are timely, respectful and aligned with the National Higher Education Code to Prevent and Respond to Gender-based Violence (National Code).

UMSU provides student-facing services and events on University of Melbourne campuses, and work is undertaken in person and on site (and after hours as required). UMSU staff employment conditions are governed by the University of Melbourne Student Union Agreement 2023-2025 and associated policies, such as the Flexible Work Policy.

Core responsibilities of your role include:

Assessment & Triage
Divisional Project Work
Divisional Administrative Support

How to Apply?

To find out more information about this position, please View the position description here.

All applications should include:

A cover letter responding to the Key Selection cCriteria (maximum 2 pages of text).
Applications submitted without a cover letter addressing the KSC will not be considered.
A brief CV highlighting relevant experience, and
The names and contact details of 3 professional referees.

Applications for this position close at Midnight, Sunday 5 July 2026 and should be submitted via the Recruitment Form

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please contact us at recruitment@union.unimelb.edu.au

Your Expertise (Need to Have)

A degree with at least four years’ subsequent experience, or extensive experience and management expertise in technical or administrative fields, or an equivalent combination of relevant experience, education and training.
Demonstrated experience assessing, triaging and prioritising a broad range of complex and sensitive matters, exercising sound judgement, identifying risk, and allocating cases appropriately in a fast‑paced service environment.
Demonstrated experience conducting gender‑based violence (GBV) risk assessments in line with the National Code, applying trauma‑informed, safety‑focused and culturally responsive approaches to support affected individuals.
Demonstrated experience providing high‑level administrative support, including maintaining accurate records, coordinating resources and supporting recruitment processes.
Proven ability to provide responsive, empathetic and person‑centred support to clients, including those experiencing distress, trauma or complex personal circumstances.
Excellent verbal and written communication skills, with the ability to prepare clear, accurate and persuasive documentation such as submissions, appeals, complaints and case notes, and to communicate effectively with diverse stakeholders.
Highly developed time management and problem-solving skills with the ability to manage competing priorities in high-volume work environments.
Demonstrated experience supporting project delivery within a multidisciplinary team.
Proficient computer skills, including fast and accurate word processing and some experience with case management systems.
Sensitivity to diverse cultural issues and demonstrated ability to work effectively with individuals from varied cultural backgrounds.
A valid employee Working with Children Check.

Bonus Points (Nice to Have)

Experience in a community or welfare environment.
An understanding of the range of issues affecting tertiary students.
Commitment to the principles of student unionism.

Why Join UMSU?

This is more than a job – it's a chance to positively impact the lives of students. At UMSU, you'll be part of a diverse team, working together to foster a thriving, inclusive student community. We value creativity, diversity, and the powerful voice of students in shaping our future.

What’s on Offer

This is a Full-time, Fixed-term role (35 hours per week), position with a starting base salary of $99,861.26, plus 14.5% superannuation
A cause driven workplace with an eclectic culture and flexible approach to our work
True work life balance – check out our benefits which include a 35-hour working week, 5 weeks leave, leave loading of 17.5%
Access to professional development opportunities tailored to you and your career pat

Additional information

Please note, all applicants will be require to hold or obtain a valid Employee Working with Children check, National Police Check and provide verification of unrestricted working rights in Australia.

UMSU is an Equal Opportunity Employer. We encourage applications from diverse backgrounds, including First Nations people, women, people with disabilities, and those from culturally and linguistically diverse communities.

UMSU acknowledges the Wurundjeri people as the Traditional Owners of the land where we operate. We pay our respects to Indigenous Elders past, present, and emerging. Sovereignty was never ceded. This always was and always will be, Aboriginal land. UMSU reserves the right to withdraw this position at any stage of the recruitment process.

UMSU reserves the right to withdraw this position at any stage of the recruitment process.