Volunteering Support Officer

If you’re someone who loves meeting people, enjoys building connections, and knows how to have fun while getting the job done, we’d love to hear from you!

🚀 Position: Volunteering Support Officer
🌐 Division: Student Representation
📅 Employment Status: Full-time, Fixed Term (12 Months)
💼 Classification Level: PL 4.1 plus 14.5% Superannuation
📍 Location: University of Melbourne, Parkville
🗓️ Start Date: Late October 2026

About The University of Melbourne Student Union Inc (UMSU)

The University of Melbourne Student Union Inc (UMSU) is a dynamic, for-purpose incorporated association, serving as the representative body for all students at the University of Melbourne. Structured around student control of student affairs, UMSU is governed by an elected Students’ Council and twelve student departments, chosen by and from the student body.

Located in the heart of the University of Melbourne’s award-winning student precinct, UMSU is a vibrant, creative, and diverse social justice organization committed to representing and supporting University of Melbourne students. Our vast arts and culture programs for emerging student artists are run in a state-of-the-art theatre, a professional art gallery, the iconic Rowden White Library and the Ida Bar – the only student bar on campus.

About the role

The Volunteering Support Officer supports the Volunteering Senior Coordinator in the coordination and delivery of UMSU Volunteer Programs. UMSU supports over 1,000 student volunteers across 14 volunteer programs operating throughout the calendar year. The role provides support with day-to-day volunteer program activity – including rostering, on-the-day direction of volunteers, and administrative support – and contributes to the planning and improvement of volunteer programs and resources under the direction of the Volunteering Senior Coordinator.

UMSU provides student-facing services and events on University of Melbourne campuses, and work is undertaken in person and on site (and after hours as required). UMSU staff employment conditions are covered by the University of Melbourne Student Union Agreement 2023-2025 and associated policies, such as the Flexible Work Policy.

Core responsibilities of your role include:

Coordinate day-to-day operations of UMSU Volunteer Programs, including rostering, on-the-day supervision and direction of volunteers, and scheduling, as designated by the Volunteering Senior Coordinator
Establish and maintain effective communication with UMSU volunteers, promoting a positive and inclusive volunteer experience
Assist in gathering feedback on volunteer programs and escalate trends or issues to the Volunteering Senior Coordinator
Understand and apply organisational policies and procedures to work assignment
Assist the Volunteering Senior Coordinator with the planning and delivery of new and existing volunteer programs and initiatives
Assist with the development, implementation and ongoing coordination of training and onboarding processes for volunteers, as directed by the Volunteering Senior Coordinator
Assist with the running of programs on and off-site, which may include walking, driving and/or riding as a passenger in a vehicle, as required
Contribute regular feedback and ideas to improve the volunteer experience
Provide administrative assistance to the Volunteering Department and Student Representation Division, with direction from the Volunteering Senior Coordinator

How to Apply?

To find out more information about this position, please View the position description here.

All applications should include:

A cover letter responding to the Key Selection Criteria found in the Position Description(maximum 2 pages of text). Applications submitted without a cover letter addressing the KSC will not be considered.
A brief CV highlighting relevant experience, and
The names and contact details of 3 professional referees.

Applications for this position close at Midnight, Sunday 4 October 2026 and should be submitted via the Recruitment Form.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please contact us at recruitment@union.unimelb.edu.au

Your Expertise (Need to Have)

Completion of a diploma level qualification with relevant work related experience; or completion of a Certificate IV with relevant work experience; or completion of a post-trades certificate and extensive relevant experience and/or on the job training.
Demonstrated understanding and commitment to the principles of volunteering and student unionism.
Demonstrated relevant work experience in volunteer coordination, student services, administration, events, or a related field.
Demonstrated ability to plan, prioritise and complete tasks in a timely manner, and contribute to the planning, delivery and improvement of programs and activities.
Demonstrated ability to understand and apply organisational policies, procedures and processes relevant to volunteer programs and student-facing services.
Well-developed written and verbal communication skills, with the ability to communicate effectively with volunteers, staff and a diverse range of stakeholders.
Proficiency in Microsoft Office applications and the ability to learn and effectively use relevant computer-based systems and databases.
A valid driver's licence and willingness to drive and/or ride as a passenger for off-site pickups.
A valid employee Working with Children Check

Bonus Points (Nice to Have)

Previous experience working in a student environment
Knowledge of the National Standards for Volunteer Involvement
Knowledge of volunteer management software 'Better Impact'

Why Join UMSU?

This is more than a job – it's a chance to positively impact the lives of students. At UMSU, you'll be part of a diverse team, working together to foster a thriving, inclusive student community. We value creativity, diversity, and the powerful voice of students in shaping our future.

What’s on Offer

This is a Full-time (35 hours per week), Fixed Term (12 Months), position with a starting base salary of $85,533.19, plus 14.5% superannuation
A cause driven workplace with an eclectic culture and flexible approach to our work
True work life balance – check out our benefits which include a 35-hour working week, 5 weeks leave, leave loading of 17.5%
Access to professional development opportunities tailored to you and your career path.

Additional information

Please note, all applicants will be require to hold or obtain a valid Employee Working with Children check, National Police Check and provide verification of unrestricted working rights in Australia.

UMSU is an Equal Opportunity Employer. We encourage applications from diverse backgrounds, including First Nations people, women, people with disabilities, and those from culturally and linguistically diverse communities.

UMSU acknowledges the Wurundjeri people as the Traditional Owners of the land where we operate. We pay our respects to Indigenous Elders past, present, and emerging. Sovereignty was never ceded. This always was and always will be, Aboriginal land. UMSU reserves the right to withdraw this position at any stage of the recruitment process.

UMSU reserves the right to withdraw this position at any stage of the recruitment process.